Michelle Del Rio garments are constructed in-house in Bogotá, with some being hand-fabricated in Paris. Due to handcrafted material, slight variations are recognized as distinct features on each garment.
Of Colombian, Mexican, and Spanish descent, American-born designer Michelle-Louise Del Rio draws inspiration from her diverse roots, informing her creative process.
ONLINE EXCHANGE AND RETURN POLICY
We are pleased to accept any full-price, unworn, and unwashed items within 7 days of receiving your order. To be eligible for exchange or refund, all items must be unworn and still have their original tags and packing intact. Prior to sending a return or exchange, kindly reach out to info@michelledelrio.com.
The buyer is is responsible for covering any shipping costs. Please allow up to 7 business days for your refund to be processed.
Please note, all sale items are FINAL. We reserve the right to deny refunds if merchandise fails to meet our return policy.
SHIPPING POLICY
All orders including international are shipped via UPS. For international orders outside the EU, customs duty will be imposed based on your country of residence. Michelle Del Rio is not accountable for covering this duty. It's important to note that we are legally obligated to accurately declare the value of commercial invoices and comply with all international import/export regulations.
We ship every Friday before 3:00PM GMT. Orders placed after 3:00PM GMT, weekends, or holidays, will be processed and shipped the next shipping cycle.
GARMENT CARE
We always suggest to dry clean, or hand wash with cold water and air dry.
PRESS OR OTHER INQUIRES
Please email info@michelledelrio.com