ETHICS
Why Colombia? To avoid overproduction and excessive consumption, we collaborate with a small team that doesn't require minimum orders. Colombia’s emphasis on sustainability and ethical practices in fashion aligns seamlessly with our brand values. The country’s commitment to supporting single mothers, indigenous communities, and local artisans highlights a deep sense of social responsibility.
ONLINE EXCHANGE AND RETURN POLICY
We are pleased to accept any full-price, unworn, and unwashed items within 7 days of receiving your order. To be eligible for exchange or refund, all items must be unworn and still have their original tags and packing intact. Prior to sending a return or exchange, kindly reach out to info@michelledelrio.com.
The buyer is is responsible for covering any shipping costs domestic (EU) and internationally. Please allow up to 7 business days for your refund to be processed.
Please note, all sale items are FINAL. We reserve the right to deny refunds if merchandise fails to meet our return policy.
PRE-ORDER POLICY
Please be aware that all pre-orders are non-refundable and cannot be modified once submitted. This includes changes to size or color. We strongly recommend reviewing our Terms and Conditions thoroughly before finalizing your purchase. By completing a pre-order, you agree to our Pre-order Terms, as well as our overall Terms, Conditions, and Shipping Policies. You will receive a tracking number once your order is ready to be shipped.
SHIPPING POLICY
All orders including international are shipped via UPS. The buyer is is responsible for covering any shipping costs domestic (EU) and internationally. For international orders outside the EU, customs duty will be imposed based on your country of residence. Michelle Del Rio is not accountable for covering this duty. It's important to note that we are legally obligated to accurately declare the value of commercial invoices and comply with all international import/export regulations.
We ship every Friday before 3:00PM GMT. Orders placed after 3:00PM GMT, weekends, or holidays, will be processed and shipped the next shipping cycle unless UPS Express is selected by the buyer.
GARMENT CARE
We always suggest to dry clean, or hand wash with cold water and air dry.
PRESS OR OTHER INQUIRES
Please email info@michelledelrio.com
STOCKISTS
Tangerine, NYC
Hill, LA
The Menu, Antwerp
ETHICS
Why Colombia? To avoid overproduction and excessive consumption, we collaborate with a small team that doesn't require minimum orders. Colombia’s emphasis on sustainability and ethical practices in fashion aligns seamlessly with our brand values. The country’s commitment to supporting single mothers, indigenous communities, and local artisans highlights a deep sense of social responsibility.
ONLINE EXCHANGE AND RETURN POLICY
We are pleased to accept any full-price, unworn, and unwashed items within 7 days of receiving your order. To be eligible for exchange or refund, all items must be unworn and still have their original tags and packing intact. Prior to sending a return or exchange, kindly reach out to info@michelledelrio.com.
The buyer is is responsible for covering any shipping costs domestic (EU) and internationally. Please allow up to 7 business days for your refund to be processed.
Please note, all sale items are FINAL. We reserve the right to deny refunds if merchandise fails to meet our return policy.
PRE-ORDER POLICY
Please be aware that all pre-orders are non-refundable and cannot be modified once submitted. This includes changes to size or color. We strongly recommend reviewing our Terms and Conditions thoroughly before finalizing your purchase. By completing a pre-order, you agree to our Pre-order Terms, as well as our overall Terms, Conditions, and Shipping Policies. You will receive a tracking number once your order is ready to be shipped.
SHIPPING POLICY
All orders including international are shipped via UPS. The buyer is is responsible for covering any shipping costs domestic (EU) and internationally. For international orders outside the EU, customs duty will be imposed based on your country of residence. Michelle Del Rio is not accountable for covering this duty. It's important to note that we are legally obligated to accurately declare the value of commercial invoices and comply with all international import/export regulations.
We ship every Friday before 3:00PM GMT. Orders placed after 3:00PM GMT, weekends, or holidays, will be processed and shipped the next shipping cycle unless UPS Express is selected by the buyer.
GARMENT CARE
We always suggest to dry clean, or hand wash with cold water and air dry.
PRESS OR OTHER INQUIRES
Please email info@michelledelrio.com
STOCKISTS
Tangerine, NYC
Hill, LA
The Menu, Antwerp